ORDERS & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Can I make changes to my order after it’s placed?
A: Unfortunately, once your order is placed, it cannot be modified. Please double-check your cart and shipping information before completing your purchase.
Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package.
SHIPPING
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping costs and delivery times vary based on your location.
Q: How long does shipping take?
A: Standard shipping typically takes 5–10 business days, depending on your location.
Q: What should I do if my package is delayed or lost?
A: If your package hasn’t arrived within the estimated timeframe, contact the carrier or look by nearby neighbors to see if they have it. If not, please contact us for assistance.
EXCHANGES & RETURNS
Q: Do you accept returns?
A: We do not offer returns, but we’re happy to exchange your item if it meets our exchange policy.
Q: What is your exchange policy?
A:
- Exchanges must be initiated within 30 days of purchase.
- Items must be unworn, unwashed, and in their original condition.
- Customers are responsible for all shipping costs associated with exchanges.
Q: How do I initiate an exchange?
A: Contact our support team and include the following details when returning your item:
- Your full name
- Phone number and email address
- Correct size for the exchange
- New tracking number
PRODUCTS & SIZING
Q: How do I find the right size?
A: Each product page includes a size chart to help you find the perfect fit. If you’re unsure, feel free to contact us for guidance.
Q: What if the item I want is sold out?
A: Items may restock, so check back often or sign up for our email notifications to stay updated on availability.
CONTACT US
Still have questions? Reach out to us via email:
- Email: [Insert your email here]
- Phone: [Insert phone number here]
- Name: [Insert phone number here]